Lightly through the day – stylish with every step
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Our products are shipped directly by our suppliers, which allows us to offer highly competitive prices.
Orders received before 4:00 PM are shipped the next day.
During periods of high order volume, delivery may be slightly delayed.
Average delivery time: 6 to 9 working days.
Once your order has been shipped, you will receive an email with a tracking link.
If your order is delayed, please first check the tracking link or contact our customer service.
We do our best to ship your order within the specified timeframe.
However, due to high demand, delays may occur in exceptional cases.
📦 Is your order still in transit?
👉 Check the tracking link you received by email.
⏳ Has the delivery time been exceeded?
If your order has not arrived after 10 business days, please contact us at support@montela.de with your order number. We will take care of it immediately.
If you would like to return a product, please contact our customer service at support@montela.de.
Please provide the following information:
- Your name
- Your order number (e.g. #0000)
- The reason for the return
We will then send you the return address and further instructions.
Refund:
Once we have received the item, we will refund the amount within 5 business days.
Do you have a question? We’re here for you 7 days a week!
📧 By email: support@montela.de
📝 Via our contact form: Contact
📦 Shipment tracking: Via the link in your shipping confirmation email.
We respond within 24 hours—even on weekends.
Yes, all payments on our website are processed via a secure SSL connection and trusted payment service providers.
You can therefore pay for your order with complete peace of mind and security—by credit card, PayPal, and other popular payment methods.