Our products are shipped directly from our suppliers, allowing us to offer very competitive prices.

Orders received before 4:00 p.m. will be shipped the next day.

During periods of high order volume, delivery may be slightly delayed.

Average delivery time: 5 to 8 business days.

As soon as your order has been shipped, you will receive an email with a tracking link.

If your order is delayed, please check the tracking link first or contact our customer service team.

We do our best to ship your order within the stated timeframe.

However, due to high demand, delays may occur in exceptional cases.

📦 Is your order still on its way?

👉 Check the tracking link you received by email.

⏳ Has the delivery time been exceeded?

If your order has not arrived after 10 business days, please contact us at support@montela-footwear.com with your order number. We will take care of it immediately.

If you would like to return a product, please contact our customer service at support@montela-footwear.com.

Please provide the following information:

• Your name
• Your order number (e.g. #0000)
• The reason for the return
  

We will then send you the return address and further instructions.

Refund:

Once we have received the item, we will refund the amount within 5 business days.

Do you have a question? We are here for you 7 days a week!

📧 By email: support@montela-footwear.com
📝 Via our contact form: Contact
📦 Shipment tracking: Via the link in your shipping confirmation email.

We will respond within 24 hours - including on weekends.

Yes, all payments on our website are processed through a secure SSL connection and trusted payment service providers.

You can therefore pay for your order with complete peace of mind and security - including by credit card, PayPal, and other common payment methods.